Support

How can we help?

Most questions have a quick answer below. If yours does not, pick a topic and tell us what is happening. The CliniPro team reads every message.

We aim to reply within 24 to 48 hours.

Before you write

Common questions, answered

My verification email has not arrived

Check your spam or junk folder, and search your inbox for "CliniPro". The link verifies your email and your account.

Still missing? Ask us

I have forgotten my password

Tap Forgot password on the sign-in screen and we will email you a link to set a new one.

Reset not working? Ask us

The competency report will not open

Set your start date first, in Profile, then Edit Profile. The checklist measures every review point from it.

Still stuck? Ask us

I cannot find my supervisor

Searching the directory needs a connection. Try their first or last name. If they are not there, add them once with their register, registration number and email.

Need a hand? Ask us

A supervisor's details are wrong

Tell us the register and registration number, and what needs correcting. We check it, then fix the directory for everyone.

Report a correction

I want a copy of my data, or to delete it

Ask us below. We reply within one month, as UK data protection law requires, and may first confirm it is you.

Make a request
Contact us

Tell us what is happening

Choose a topic and the form asks only for what we need to help with it.

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