Terms and Conditions

About these terms

These terms apply when you use the CliniPro app or the clinipro.uk website. CliniPro is a brand of One PCN Training Ltd, a company registered in England and Wales (company number 14660730), with its registered office at 7 Bell Yard, London, WC2A 2JR. "We", "us" and "our" mean One PCN Training Ltd. "You" means the person using CliniPro.

By creating an account, or by signing feedback as a supervisor, you agree to these terms. Please also read our Privacy Policy, which explains how we handle personal data.

What CliniPro is, and what it does not claim

CliniPro is a personal portfolio tool. It helps you record your cases, competencies, reflections and supervisor feedback, and turn them into reports for your reviews. To be clear about its limits:

• It is not an NHS clinical record, and is not part of the NHS clinical records system. Clinical notes belong in your practice's own system.
• It is not approved or endorsed by a regulator. The GMC, NMC, GPhC and HCPC do not endorse CliniPro, and it submits nothing to them on your behalf.
• It does not guarantee any outcome. Using CliniPro does not mean an appraisal, revalidation, review or training panel will accept your evidence. That decision is theirs.
• The competency checklist is One PCN Training's. It is reproduced with permission. It is not a national or regulatory standard.
• It does not count CPD or practice hours, and does not replace your regulator's own tools or declarations.
• It does not connect to clinical systems such as EMIS or SystmOne.
• A signature records that feedback was given. The assessment remains the supervisor's professional judgement. "Verified" means the supervisor confirmed the sign-off by email; it is not an identity check by a regulator.
• It is not clinical advice. Nothing in CliniPro tells you how to treat a patient.

Who can use CliniPro

You must be 18 or over, and a healthcare professional, trainee or student in one of the roles CliniPro supports: GP or GP registrar, practice nurse, clinical pharmacist, paramedic or physiotherapist. Supervisors sign feedback without an account.

The details you give us, including your name and registration number, must be accurate and your own. One account per person.

Your account

• Keep your password private, and keep your device locked. Anyone who can open CliniPro on your device can see your portfolio.
• You are responsible for what happens in your account.
• Tell us straight away at info@clinipro.uk if you think someone else has used it.

CliniPro is free

CliniPro is free for healthcare professionals. There is no trial period and we do not ask for card details. If we ever introduce paid features, we will tell you well in advance, and we will never charge you without your agreement.

Using CliniPro properly

When you use CliniPro, you agree to:

• Keep patients anonymous. Never enter names, NHS numbers, dates of birth, contact details or anything else that identifies a patient, in any field, attachment or recording.
• Keep records honest. Record only work you did, as it happened.
• Only record genuine sign-offs. Feedback and signatures must be given personally by the supervisor named. Never sign on someone else's behalf, select a supervisor who did not give the feedback, or add a supervisor with details that are not theirs.
• Use patient feedback fairly. Ask only patients you have seen, only when it is appropriate, and only with an email address the patient has given you for that purpose.
• Follow the rules you work under: your employer's policies, your regulator's standards and data protection law.
• Not misuse the service: no unlawful or offensive content, no attempts to access other people's data, and no attacking, overloading, copying or reverse engineering the app or its servers.

We may remove content or suspend an account that breaks these rules, and where the law or patient safety requires it, we may report it.

If you sign as a supervisor

When you sign feedback on a clinician's device, you confirm that you are the registered professional named, that the feedback is your own, and that you are signing in person.

• Your name, register and registration number are visible to other CliniPro users in the shared supervisor directory.
• Your email address is hidden from everyone using the app. We use it only to send you a copy of each sign-off to confirm.
• Your signed feedback is locked under your signature. It cannot be changed unless the signature is removed, in which case it would need signing again.
• To correct your directory entry, use the support form. We check every change before making it.

Your content

Everything you put into CliniPro, including your cases, reflections and evidence, stays yours. You give us permission to store, process and display it only as needed to provide CliniPro to you, including syncing it between your devices and building your reports.

We do not read your portfolio, except when you ask us to help with a support request, when we need to keep the service secure, or when the law requires it.

Reports are created on your device and shared by you. Check each report before you share it; once shared, it is out of our hands.

How long we keep your records

We keep your portfolio for six years. Before that period ends, we remind you in the app and by email three months, one month, 15 days, 7 days and 2 days before, and you choose whether we keep your records longer. If we hear nothing, we send a final email, after which your records may be deleted. Export anything you need to keep before then.

Availability and changes

We work to keep CliniPro available and your data safe, but we cannot promise it will always be available or free of faults. The app saves entries on your device when you are offline and syncs them later. Searching the supervisor directory needs a connection.

We may improve, change or withdraw features. If we plan to close CliniPro, we will give you reasonable notice, so you have time to export your records.

Closing your account

You can stop using CliniPro and ask us to delete your account at any time through the support form. Export your reports first if you may need them.

We may suspend or close an account that seriously or repeatedly breaks these terms. Where we can, we will tell you why first and give you a chance to export your records.

Intellectual property

The CliniPro app, website, name, logo and design belong to One PCN Training Ltd. The competency checklist is the copyright of One PCN Training Ltd and is used within the app with its permission. You may use CliniPro for your own professional development, but you may not copy, resell or redistribute the app or its content.

Our responsibility to you

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

Otherwise, CliniPro is provided free of charge and as it is. We are not responsible for:

• decisions made by an appraiser, reviewer, training body, employer or regulator about your evidence;
• information you or a supervisor enter, or what happens to a report after you share it;
• losses caused by events outside our reasonable control;
• indirect losses, or loss of income or opportunity.

Our total liability to you for anything else arising from CliniPro is limited to £100.

App stores

The app is downloaded through the App Store or Google Play, whose terms also apply to the download. At present, the app is published on both stores by Enthalpy Asia Company Limited on our behalf.

If you use the iPhone or iPad app, these terms are between you and us, not Apple. Apple is not responsible for the app, its content, maintenance or support, or any claim about it, and has no obligation to provide maintenance or support. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

Law and disputes

These terms are governed by the law of England and Wales. If a dispute cannot be settled by talking to us first, the courts of England and Wales will deal with it.

Changes to these terms

We may update these terms. The date at the top shows the latest version. If a change matters to you, we will tell you in the app or by email before it takes effect. If you keep using CliniPro after that, the new terms apply.

Contact us

Email info@clinipro.uk or use the support form.